My Bank Nemesis

by Kristina Tahnyak on July 17, 2015 · 0 comments

bank nemesis, bank issues, bank problems

Oh yes I have one.  Even though I’m a long time financial services employee and I should have some level of compassion for what bank employees go through on a daily basis the truth is I don’t.  I have zero tolerance for cold hearted banks who forget their clients are actual people instead of numbers.

Oh and in case this hasn’t come across in our six years together I am an extremely impatient person.  I don’t like waiting and I really don’t like waiting for stupid people.  I know it’s not a truly endearing quality, but that’s just me.  I actually don’t mind it because I feel it makes me extremely efficient.  However I’m sure others disagree.

I love TD Bank but I didn’t always

As you may remember I’m a loving and faithful client of TD Bank, but the truth is I haven’t always been a long time client.  Before my switch to TD Bank in 2009 I used to deal at another institution who won’t be named.  Actually it depends how angry I get as I continue writing this story.  I may just have to call them out by the end as my rage builds up to an uncontrollable state.

I closed all my banking accounts and transferred out my investment accounts from this bank but I kept my debt with them, two credit cards to be exact.  As I became debt free I needed to call the bank to make sure all the accounts were closed and everything was in good standing with zero balances.   Little did I know that my simple call would turn into yet another run in with my former bank that reminded me of why I transferred everything out.

No compassion for job loss

The saga started back in 2009 when the market crashed and I lost my income.  I immediately contacted all my credit card providers to see what options I had when it came to repaying the debt.  Two of the three companies offered interest relief and offered to close the cards so I could set up principal-only repayments.  The payments were fixed and it was a big help.

The response I got from this most hated bank was “That’s not our problem”.  Seriously that’s what they said.  They didn’t express any regret for what I was going through.  They just proceeded to tell me that the debt is still owed.  The interest rate would stay the same at 19% and the payments were still due.

They have the worst customer service ever

I understand banks are big corporations with tens of thousands of employees.  It’s not expected for every single employee to be at the top of their game, but I expect a basic level of intelligence.  If you don’t know the difference between biweekly and semi monthly payments there is nothing I can do for you. If you listen to any of the calls I’ve had with them I’m sure my file is flagged as being a completely unreasonable customer.

When I made a complaint to the person I was talking to on the phone and asked to speak to a supervisor not only did he not try to resolve the problem on the spot.  He actually asked me to fill out a customer service form online.  What?! Are they serious?  For those of you who are curious the institution I completely hate and will never do business with again is RBC Royal Bank.


Get Your FREE Ebook


DINKS (Dual Income No Kids) Finance focuses on personal finance for couples. While by no means financial experts, we strive to provide readers with new, innovative ways of thinking about finance. Sign up now to get our ebook, "Making Money Tips for Couples" FREE.

We won't send you spam. Unsubscribe at any time. Powered by ConvertKit

{ 0 comments… add one now }

Leave a Comment

Previous post:

Next post: